Session 703
Absorbing and Facilitating Change: Managing Your Partner Program During Organizational Upheaval

The only thing constant is change. In 2018 Thomson Reuters sold half of its company and underwent a significant customer-centric reorganization. Navigating the resulting changes required patience, tenacity, and an open mind. It also allowed a review and improved processes for supporting the business and clients. The end result was an even stronger program with improved capabilities to manage future change and create value through partnering. This session will focus on sharing lessons learned, suggested best practices, and how those apply across all industries. Take-aways will include:

Join this presentation (and partner bingo game!) for insights into how to navigate the inevitable changes all organizations go through and how to make those changes benefit partners and partner programs.


Benjamin Anderson, CA-AM, J.D., Esquire
Partner Asset & Licensing Program Manager
Thomson Reuters Elite

Ben is the Partner Asset and Licensing Program Manager for the Legal division of Thomson Reuters. His role is dedicated to establishing and maintaining alliances with strategic technology and go-to-market partners that have complex value propositions and partnership structures. With seven years of alliance management experience, his responsibilities include creating executive business cases, negotiating agreements, and implementing partner program infrastructure. The mission of his work is to facilitate transparent, data-based decision making and assist with delivering amazing client experiences through partnering.

Ben is a licensed attorney with extensive alternative dispute resolution training and a deep obsession with technology. When away from his desk, he can typically be found walking his Corgi puppy in Minneapolis.

Susan Cleveland, J.D.
Manager, Global Strategic Alliances
Thomson Reuters Elite

Susan is a Global Strategic Alliances Manager at Thomson Reuters (TR). In her role as Manager, Susan is responsible for all partnerships in the small and mid-size law firm market segments and supports the TR products for those markets. She works with partners to maximize the value of the alliance by monitoring the business, legal and interpersonal portions of the relationship. Susan negotiates contracts between partners and TR to create a framework for the success of the relationship and to protect both parties legally. Over the years she has developed a specialty in cloud hosting arrangements. She is also actively involved in planning the annual Legal user conference and the partner involvement at that event.

Susan has worked in a variety of roles in her dozen years at TR, including editorial enhancements and managing court relationships for Westlaw. Prior to Thomson Reuters, Susan worked extensively in professional theater as Director of Development for both the Minnesota Fringe Festival and History Theatre. She also founded a theater company and worked at Theatre de la Jeune Lune and Northrop Auditorium, among others. She lives in the Twin Cities with her family.